Our clinic’s goal is to provide high-quality and effective therapy services. Your responsibility in this goal is agreeing to have your child consistently attend their scheduled therapy sessions. Consistent attendance is crucial in your child’s success and progress in therapy. We understand that sometimes unexpected events happen and you may need to cancel or reschedule your appointment. Appointments are in high demand and many children are waiting for available appointments. We ask that you provide us with adequate notice of any cancellation or rescheduling so we have the opportunity to offer that appointment to another child.

Cancellation Policy:

We require at least 24 hours notice for all cancellations or rescheduling requests, or you will be charged a cancellation fee of $25. We do not accept cancellations over email or text messaging. Please call our office and speak to our staff directly to cancel or reschedule an appointment or the $25 cancellation fee will apply.

Rescheduling Policy:

To avoid a less than 24 hour cancellation fee, you are allowed to reschedule the appointment ONE TIME. If you need to cancel the rescheduled appointment a second time the $25 cancellation fee will apply.

No Show Policy:

If you do not show up for your appointment without notice, you will be charged a no show fee of $50. You must call the office within 24 hours of any no show to keep further appointments. After a total of 3 No Shows, all services will be discontinued.

Payment for Fees:

Fees are the responsibility of the guardian and not covered by your insurance or payor. Fees will be charged to the credit card on file and must be paid before or at your next scheduled appointment to keep further appointments.

Weekly Ongoing Appointments Are Required To Maintain A 75% Attendance Rate:

If a weekly ongoing appointment is canceled or rescheduled 3 times within a rolling 90-day period, regardless of the reason (frequent illness, transportation, scheduling conflicts, etc.), your child will be removed from that weekly ongoing appointment. Another ongoing appointment that fits your schedule better may be available. If unable to consistently meet the attendance requirement for a weekly ongoing appointment, you will be able to use our flexible scheduling option and schedule your appointments on a week-by-week basis. We will only hold an ongoing appointment for 2 consecutive missed appointments.

*The final decision on enforcement of all policies and extenuating circumstances remains at the discretion of NVPT.*